Ongoing Umbraco Support, Built Around You
Your website should never stand still, it should evolve with your organisation, stay secure, and continue delivering results.
That’s why we’ve introduced our Umbraco Subscription Service, a flexible, transparent way to maintain, improve and future-proof your Umbraco website with expert support from the team who understands it best.
Whether you need essential maintenance or enterprise-level guidance, we’ve created subscription tiers that give you clarity, confidence and control.
Why a Subscription Model?
An Umbraco website isn’t something you launch and leave behind. A subscription model gives you structured, proactive support, rather than relying on ad hoc requests and unpredictable costs. It also ensures your website continues to perform, remain secure, and support your wider digital goals.
Support That Fits Around You
Our Umbraco Subscription Service offers tiered support depending on what your organisation needs.
Flexibility Built In
Unused support time rolls over
Any unused hours carry forward month to month, giving you flexibility when larger pieces of work come up.
Transparent expectations
Each tier has clearly defined response times, so you always know what level of support you can expect.
A service that can scale with you
As your website grows, your subscription can evolve too. You can move between tiers depending on your needs.
What About Umbraco Patches and Upgrades?
Umbraco patches and upgrades aren’t automatically included by default.
However, your allocated support time can be used for:
- security updates
- version upgrades
- platform improvements
- ongoing maintenance
This gives you control over when and how updates are delivered, without unexpected disruption.
Who Is This Service For?
Our Umbraco Subscription Service is ideal if:
- your website plays a key role in your organisation
- security and stability are a priority
- you want proactive improvements, not just reactive fixes
- you value having a trusted technical partner on hand
- you want predictable, structured support
If your Umbraco site was developed by Spindogs, we already understand its setup, integrations and roadmap, meaning quicker resolutions and more effective long-term planning.
A Clearer Way to Manage Support
Subscribers also gain access to our dedicated customer portal, where you can:
- manage your subscription
- view invoices and support activity
- update your details
- keep everything in one place
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Let’s Talk About Your Options
Choosing the right support tier depends on your platform, internal resource and digital priorities. If you’d like to discuss which subscription level is right for you, our Support team is here to help. We’ll talk through your goals and recommend the most appropriate next step.
We're Here To Help
Ongoing support that keeps your Umbraco website secure, improving and performing